Help centre

frequently asked questions (faqs)

Orders & returns

orders & returns

what is your return policy?

We offer a money-back guarantee within 14 days if the product is unopened. Inform us at support@support.bback.co before returning the goods to us. Once we’ve verified that the product has not be tampered with or damaged, you’ll receive the refund no later than 14 days from the date we receive the return package.


how long does shipping take?

Standard shipping takes 3 - 5 days.


i entered the wrong name/delivery address, how do i rectify it?

Drop us a note at support@support.bback.co, we’ll do our best to get it sorted for you!


do you offer free shipping?

Yes, we offer free delivery for orders above $65. For orders below $65, a standard $2.99 delivery fee applies.


my product is damaged, what should i do?

Your satisfaction is our priority. We understand that goods can get damaged during delivery. Drop us a note at support@support.bback.co, we’ll get it sorted for you!


do you ship internationally?

bback.co serves Singapore only. For other regions:

Product information

product information

where are your products manufactured?

Our products are manufactured in Singapore in a GMP (Good Manufacturing Practice) certified factory with more than 50 years of manufacturing experience and excelence. All our products are also tested via a 3rd party for purity and quality assurance. Tested safe for consumption by independent BVAQ - World's leading food analytical laboratory


are there any side effects?

All our ingredients are naturally sourced and safe to take at the doses provided. However, everyone is different and may experience side effects. If you have an adverse reaction after consumption, stop taking the product and consult your doctor.


what is a GMP certification?

Good Manufacturing Practice (GMP) certification is awarded to local manufacturers that meet the highest quality standards. Certifications are handed out by Health Sciences Authorities (HSA) when local manufacturers pass a thorough audit which involves safe practice, cleanliness, and quality controls.


when do your products expire?

Please check the product sleeve or box for the expiry date.

Our ingredients

our ingredients

what are the ingredients?

Please refer to the individual product pages for the full ingredient list.


what is milk thistle?

Physicians and herbalists have used milk thistle for thousands of years for treating a variety of liver complications, including cirrhosis, hepatitis, and fatty liver disease. Studies have shown that it can protect the organ from environmental toxins and boost proper liver function. Its key effects lie in Silymarin, the flavonoid present in milk thistle. This flavonoid is packed with anti-inflammatory and antioxidant compounds. This helps reduce inflammation in and restores the liver. It can also help speed up the rejuvenation process.


where can i find more information about your ingredients?

Detailed explanations of our ingredients can be  found on the individual product pages. If you’d like to ask specific questions, drop us a note at support@support.bback.co.


are your ingredients natural?

We are an all natural, vegan-friendly supplement. Our products are non-GMO, and do not contain synthetic fillers and artificial colouring.


what is dihydromyricetin (DHM)?

Japanese raisin tree, where DHM is extracted from, has been commonly used as a healthy herbal tea as it is rich in natural antioxidants. Its dried leaves and stems have been traditionally used in Chinese medicines for centuries. DHM is a potent flavonoid that is credited with accelerating your body's ability to break down acetaldehyde, a toxic by-product of alcohol metabolism. Recent studies suggest that Dihydromyricetin (DHM) relieves alcohol toxicity by limiting the absorption of alcohol in the gastrointestinal tract.


what is prickly pear?

Prickly Pear is a species of cactus that is native to South America. Studies have shown that prickly pear has potent antioxidant and anti-inflammatory properties because it’s high in polyphenols. Prickly Pear Extract can help protect against the potential long-term effects of alcohol. As your body tries to break down alcohol, it inevitably produces free-radicals that can damage your cells. Prickly Pear Extracts acts as an antioxidant, protecting proteins and lipids from damage while alcohol is being broken down.

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