Shipping policy
SHIPPING POLICY
We deliver within Singapore in 2–4 working days, free on orders of $65 and above.
| Order value (after discounts) | Delivery fee | Delivery time |
|---|---|---|
| Below $65 | $2.99 | 2–4 working days |
| $65 and above | Free | 2–4 working days |
Where we deliver
- Singapore addresses only. We don't deliver to PO boxes.
- Customers in Hong Kong and Malaysia can order from bback.hk and bback.my
Processing
- Orders are packed and delivered within 2–4 working days of being placed. Orders placed on weekends and public holidays are processed the next working day.
- Delivery times are estimates. Peak sale periods may add 1–3 working days.
- Pre-order items ship on the estimated date shown on the product page. If your order mixes pre-order and in-stock items, we'll ship it together when the pre-order arrives unless you ask us to split it.
Tracking
You'll get an email with your tracking link once your order is dispatched.
Address and failed delivery
- Please check your address at checkout. Email us within 12 hours of ordering if it needs changing; once dispatched, we may not be able to change it.
- If a delivery fails because the address was incorrect or nobody was available, the courier will follow its redelivery process. If the parcel is returned to us, we can resend it for the delivery fee or refund the items.
Late, lost or damaged parcels
- If your parcel hasn't arrived 7 working days after dispatch, email us and we'll investigate with the courier.
- If it is confirmed lost, we'll send a replacement or a full refund.
- If it arrives damaged, see our Refund policy.
Contact
Last updated: 13 October 2026