Refund policy

RETURN AND REFUND POLICY

You can return unopened items within 14 days of delivery, and we'll always sort out items that arrive damaged, faulty or wrong. This policy does not affect your rights under Singapore law, including the Lemon Law.

Damaged, faulty or wrong items

  • Email support@support.bback.co within 7 days of delivery with your order number and photos of the item and packaging. Reporting quickly helps us resolve it fast, but your legal rights still apply after 7 days.
  • We will replace the item or refund you, at your choice. If we need the item back, we'll arrange collection or reimburse return postage.
  • Under the Lemon Law, if a product is faulty within 6 months of delivery, you may ask us to replace it or give a refund or price reduction.

Change-of-mind returns (14 days)

  • Items must be unopened, with seals and packaging intact. For hygiene and safety, we cannot accept opened supplements unless they are faulty.
  • Email us within 14 days of delivery to start a return. We'll reply with the return address.
  • Return postage is paid by you. We recommend a tracked service, as we can't refund items lost on the way back to us.
  • Original delivery fees are not refundable.
  • Free gifts, gift cards and items bought on clearance are not eligible for change-of-mind returns.

Free gifts and promotions

If you return part of an order and it no longer meets the spend for a free gift, we may deduct the gift's retail value from your refund or ask you to return the gift unopened.

Refunds

  • Once we receive and check your return, we'll email you to confirm.
  • Approved refunds go back to your original payment method within 7 working days. Your bank or card issuer may take a few more days to show it.

Order changes and cancellations

To change or cancel an order, email us as soon as possible. We can change or cancel it free of charge until it is dispatched. Once dispatched, the change-of-mind return process applies.

Subscriptions

You can cancel future subscription deliveries at any time in your account or by emailing us. If a renewal has already been charged but not dispatched, email us and we'll cancel and refund it. A renewal that has been dispatched follows the change-of-mind return rules above.

Contact

support@support.bback.co ยท BB Consumer Pte. Ltd., 163 Penang Road, #06-02 Winsland House II, Singapore 238463

Last updated: 13 October 2026