Terms of service

These terms apply when you use bback.co (the "Site") or buy from us. By using the Site or placing an order, you agree to them. Nothing in these terms affects your rights under Singapore law.

1. About us

The Site is operated by BB Consumer Pte. Ltd. (UEN 202328840N), trading as bback (formerly Bounceback). Registered office: 163 Penang Road, #06-02 Winsland House II, Singapore 238463. Email: support@support.bback.co.

2. Health and responsible drinking

  • Our products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
  • Information on the Site, packaging or our channels is general information, not medical advice.
  • Speak to a doctor or pharmacist before use if you are pregnant or breastfeeding, have a medical condition, or take medication.
  • Always read the label and follow the directions. Do not exceed the recommended serving. Keep out of reach of children.
  • Our hangover and recovery products do not prevent intoxication or reduce your blood alcohol level. Please drink responsibly and never drink and drive.

3. Eligibility and accounts

  • You must be 18 or older to buy from the Site.
  • Keep your account login details confidential. You are responsible for activity on your account.
  • We may suspend an account that breaches these terms.

4. Products, prices and orders

  • Prices are in Singapore dollars (SGD) and include GST. Delivery fees are shown at checkout before you pay.
  • An order is accepted, and a contract formed, when we send your order confirmation email.
  • We may decline or cancel an order, for example if an item is out of stock, the order appears fraudulent, or there is an obvious pricing error. If we cancel after payment, we refund you in full.
  • If a price shown was wrong: where the correct price is lower, we charge the lower price; where it is higher, we contact you before dispatch and you may cancel for a full refund.
  • Product images are for illustration. Packaging may change.
  • Pre-order items ship on the estimated date shown on the product page. If that date moves, we will tell you and you may cancel for a full refund.

5. Promotions, discount codes and free gifts

  • Promotions run for the stated period and while stocks last. Campaign terms shown on the Site also apply.
  • Unless stated otherwise, discount codes cannot be combined and have no cash value.
  • Free gifts with purchase are added automatically when your order meets the stated spend (after discounts, before delivery fees). They are subject to availability, may be substituted with an item of similar value, have no cash value, and cannot be exchanged.
  • If an order is partly refunded and no longer meets the spend for a gift, we may deduct the gift's retail value from the refund or ask for the gift to be returned.
  • We may withdraw a promotion or gift where we reasonably suspect misuse, such as repeated orders and cancellations.

6. Subscribe & save

  • Subscriptions renew automatically. We charge the payment method you saved on each renewal date, at the subscription price shown when you signed up, until you cancel.
  • If a subscription price changes, we will email you at least 14 days before the renewal it applies to.
  • You can skip, pause, change products or frequency, or cancel at any time in your account or by emailing us. Changes made at least 3 days before a renewal date apply to that renewal; later changes apply from the next one.
  • There is no minimum commitment unless one is clearly stated on the offer when you subscribe.
  • We send a reminder email before each renewal.
  • If a payment fails, we may retry it and will tell you. The subscription may be paused if payment still fails.
  • Subscription discounts cannot be combined with other discount codes unless stated.

7. Rewards programme

If we launch a loyalty or rewards programme, its own terms will be published on the Site and apply alongside these terms. Points and rewards will have no cash value and cannot be transferred.

8. Delivery

We deliver within Singapore. Timelines, fees and what to do if a parcel is late, lost or damaged are set out in our Shipping policy. Risk in the products passes to you on delivery to the address you gave; ownership passes once we receive full payment.

9. Returns and refunds

Our Refund policy explains change-of-mind returns and how we handle damaged, faulty or incorrect items. It does not limit your rights under the Consumer Protection (Fair Trading) Act, including the Lemon Law, or the Sale of Goods Act.

10. Reviews and content you submit

  • Reviews, photos and comments you submit must be honest, your own, and lawful.
  • You give us a non-exclusive, royalty-free licence to use, display and reproduce them in connection with bback, including in marketing.
  • We may decline or remove content that is false, offensive, infringing, or that makes medical claims.

11. Using the Site

You must not use the Site unlawfully, interfere with its security or operation, scrape it, or copy its content, images or branding without our written permission. All content on the Site belongs to us or our licensors.

12. Liability

  • Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded under Singapore law.
  • Subject to that, we are not liable for indirect or consequential loss, or loss of profit, arising from your use of the Site or our products.
  • Subject to that, our total liability for any order is limited to the amount you paid for that order.
  • We are not responsible for delays or failures caused by events outside our reasonable control.

13. Privacy

Our Privacy policy explains how we collect, use and protect your personal data under the Personal Data Protection Act 2012.

14. Changes to these terms

We may update these terms from time to time. The version on the Site when you place an order applies to that order.

15. Governing law

These terms are governed by Singapore law, and the Singapore courts (including the Small Claims Tribunals) have jurisdiction.

Last updated: 13 October 2026